Contact Us

Thank you for using TV Cast Assistant! We value your feedback and suggestions. If you have any questions, comments, or need help, please contact us through the following methods.

Contact Methods

📧

Email

itechapp_feedback@163.com

Frequently Asked Questions

How do I connect to my TV or projector?

Please make sure your phone and TV/projector are connected to the same Wi-Fi network, then follow these steps:

Open the TV Cast Assistant app
Tap the "Select Device" button on the main page
Wait for the app to scan and display available devices
Tap the name of the device you want to connect to
Once connected, you can start selecting the content to cast

Why can't my TV/projector be found?

Possible reasons and solutions:

Make sure your phone and TV/projector are connected to the same Wi-Fi network
Check whether DLNA/UPnP is enabled on your TV/projector
Restart your router, TV/projector, and phone
Temporarily disable any VPN or proxy services on your phone
Make sure your router does not have AP isolation enabled

What should I do if the casting is laggy or delayed?

The following methods may help improve casting quality:

Make sure your Wi-Fi signal is strong
Close other apps on your phone that are using network bandwidth
Lower the casting quality setting (adjustable in the app settings)
Use a 5GHz Wi-Fi network instead of 2.4GHz
Restart your router and devices

How do I cancel auto-renewal?

The method to cancel auto-renewal depends on your purchase channel:

Purchased through the App Store:

Open the "Settings" app on your iPhone
Tap your Apple ID (at the top)
Tap "Subscriptions"
Find "TV Cast Assistant"
Tap "Cancel Subscription"

Purchased via in-app purchase:

Open the TV Cast Assistant app
Go to "Me" → "Membership Center"
Tap "Auto-Renewal Management"
Turn off the auto-renewal switch